Refunds and cancellations
How to ask for a refund
Use the contact form with the email you used at checkout and your order reference (shown in your account). We reply by email.
When a refund is possible
14-day money-back guarantee, no questions asked. For any purchase on this site (digital downloads, the paid self-assessment and guided programmes such as Bloom 30) you can ask for a full refund within 14 days of the purchase date, even if you have already downloaded the files, completed the assessment or opened the programme. You do not need to give a reason.
After 14 days, refunds are given only where consumer law requires it, for example if a product is faulty or not as described. This guarantee is in addition to your statutory rights.
Physical objects
Changed your mind? You can cancel within 14 days of receiving the object. Tell us first, then send it back within 14 days, unused and in its original condition. You pay the return postage; we refund the price you paid, including the standard delivery, as soon as the object (or proof of posting) reaches us. Printed-to-order objects are not resold, so please check sizes before you order.
Damaged, misprinted or wrong? Send us a photo within 30 days of delivery. We replace it or refund it in full; you do not need to send it back.
Not arrived? If your order has not arrived within 30 days of payment, tell us and we send a replacement or a full refund.
What happens after a refund
Refunds go back to the original payment method through Stripe. When an order is fully refunded, access to its downloads and to a not-yet-completed assessment ends. A completed assessment result is removed from your account with the refund, so download or print it before you ask if you want to keep it.
Cancelled or failed payments
If a payment does not complete, nothing is charged and nothing is delivered. You can try again at any time.